Refund policy

Last updated: 21 October 2026

We do not sell products through bobo.cy, so there are no online orders to return. How a return or refund works depends on where you bought the product.

Bought at our shop. Bring the product and your receipt to the shop, or contact us at contact@bobo.cy or +357 99 726789. If a product is defective, damaged, spoiled or not as described, we will replace it or refund you.

Bought through Wolt, Bolt Food or Foody. We are the seller, and the platform handles payment and refunds for orders placed through it. Please report the problem in the app first. If it concerns product quality, please also tell us at contact@bobo.cy, keep the packaging, and note the batch code and best-before date.

Bought from a retailer. Contact the shop where you bought the product. You are welcome to tell us too, so we can follow up.

Business customers and event bookings. Returns, defects and cancellations are covered by our Terms of Supply.

Frozen products. Keep them frozen from purchase until eaten. We cannot accept claims for products that thawed or deteriorated because they were not stored correctly after purchase. If a product reached you already thawed or defective, contact us with photos, the batch code and the best-before date.

Food safety concerns. If you have any concern about the safety of one of our products, contact us immediately at contact@bobo.cy or +357 99 726789, and keep the product and its packaging.